AI Customer Support Canada
AI that handles support queries in 2 minutes, not 6 hours.
Intelligent ticket triage, AI response drafting and chatbot deflection systems that cut your support workload by 60% while improving customer satisfaction scores.
What you get
Full AI support system.
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Support audit - Analyze your current ticket volume, categories, response times and CSAT to identify the highest-impact AI interventions.
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Chatbot deflection - RAG chatbot deployed on your website and WhatsApp to resolve common queries instantly without human involvement.
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Intelligent ticket triage - AI classifies incoming tickets by topic, urgency and sentiment and routes to the right agent or queue automatically.
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AI response drafting - GPT-4o drafts responses for your agents to review and send in one click - reducing response time from hours to minutes.
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Sentiment analysis - Real-time sentiment scoring on incoming tickets flags unhappy customers for priority handling before they escalate.
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Support platform integration - Gorgias, Zendesk, Freshdesk or Intercom integration with your existing ticket workflow.
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Knowledge base development - Customer-facing self-service knowledge base built from your support ticket history and product documentation.
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Monthly support analytics - Deflection rate, resolution rate, CSAT, response time and ticket volume trends reported monthly.
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What to expect
Week 1 is your support audit and knowledge base collection. Week 2 is AI system build and integration. Week 3 is testing and tuning on real support data. Week 4 is deployment. Most clients see 40-60% ticket deflection within 30 days of going live.
"The goal is not to replace your support team. It is to remove the repetitive 60% of their work so they focus on the 40% that actually requires a human."
Our process
How we build your AI support system.
1
Week 1
Support audit and knowledge base
Analyze 3 months of support tickets to identify top query categories and deflection opportunities. Collect product docs, policies and FAQs for knowledge base. Support platform access configured.
2
Week 2
AI system build
Chatbot built on RAG knowledge base. Triage logic programmed. Response drafting prompts engineered and sentiment analysis configured. All integrated with your support platform via API.
3
Week 3
Testing and accuracy tuning
200+ real support scenarios tested. Chatbot accuracy measured, triage routing verified and response quality reviewed by your team. Edge cases identified and handled before go-live.
4
Week 4
Deployment and monitoring
Phased go-live starting with chatbot, then triage automation, then response drafting. Analytics dashboard configured. Team trained on reviewing and approving AI-generated content.
Support results
What our AI support systems achieve.
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Avg. reduction in human-handled support tickets
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Avg. AI response time vs 6+ hrs industry average
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Avg. CSAT improvement after AI support implementation
FAQ
AI customer support questions answered.
Our AI customer support systems include: chatbot deflection (answering common queries without human involvement), intelligent ticket triage (categorizing and routing incoming tickets by topic, urgency and sentiment), AI response drafting (generating response suggestions for human agents to review and send), and escalation logic (routing complex or high-value cases to senior agents automatically).
We integrate with Gorgias, Zendesk, Freshdesk, Intercom, Help Scout, Front and most major support platforms via their APIs. For e-commerce brands, Gorgias integration with Shopify and WooCommerce is our most common implementation.
AI-drafted responses are written in your brand's voice and reviewed by a human before sending (in our recommended human-in-the-loop configuration). Fully automated responses are used only for simple confirmations and FAQs where tone is less critical. We configure the balance based on your customer expectations.
We build a RAG knowledge base from your product documentation, return policies, shipping information, FAQs and previous high-quality support responses. The AI references this knowledge base when generating responses so answers are accurate and specific to your business.
AI-powered chatbot responses are instant (under 3 seconds). AI-drafted responses for human review are generated in under 30 seconds of ticket arrival. Average human response time with AI drafting assistance drops from hours to minutes as agents spend less time writing and more time reviewing.
Chatbot deflection rates for e-commerce support (order status, returns, shipping queries) typically run 50-70% for well-configured AI systems. This means 50-70% of tickets are resolved without any human involvement. Deflection rate depends heavily on knowledge base quality and ticket volume distribution.